PRIVACY POLICY
1. Who We Are
SureFix Ltd is the data controller responsible for your personal data. Company Registration Number: [TO BE ADDED]. Registered Address: SureFix HQ, United Kingdom. Contact: info@surefixltd.co.uk | 01onal 283 200 511.
2. What Data We Collect
When you place an order through our shop or contact us, we may collect:
- Your name
- Email address
- Phone number
- Delivery address
- Payment information (processed securely by Stripe — we do not store card details)
- IP address and browser information (via analytics)
3. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Send dispatch and delivery notifications
- Respond to enquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
4. Payment Processing
All payments are processed securely by Stripe. We do not store, access, or retain your card details at any time. Stripe is PCI DSS Level 1 compliant — the highest level of certification available.
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share data with:
- Stripe — for payment processing
- ParcelForce — for order delivery (name and address only)
- Netlify — website hosting provider
6. Data Retention
We retain order data for 6 years in accordance with HMRC requirements. Contact enquiry data is retained for 12 months unless you request earlier deletion.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise any of these rights, contact us at info@surefixltd.co.uk.
8. Cookies
Our website uses essential cookies for site functionality. We use analytics to understand how visitors use our site. No third-party advertising cookies are used.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
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