RETURNS POLICY

30-day returns. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price.

1. Eligibility

To be eligible for a return, items must be:

Unused and in original condition
In original packaging
Returned within 30 days of the delivery date
Accompanied by proof of purchase (order confirmation email)

2. Non-Returnable Items

The following items cannot be returned:

Products that have been installed or used
Products that have been modified or damaged by the buyer
Products returned without original packaging

3. How to Return

Email us at info@surefixltd.co.uk with your order number and reason for return
We will confirm your return and provide the return address (SureFix HQ)
Package the item securely in its original packaging
Post the item to SureFix HQ using a tracked delivery service
Email us the tracking number

4. Return Postage

Return postage is at the buyer’s expense. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit. If the item is faulty or we have sent the wrong product, we will cover return postage costs.

5. Refund Process

Refunds are processed within 14 days of receiving the returned item
Refunds are issued to the original payment method (via Stripe)
Original delivery charges are non-refundable unless the item is faulty
You will receive an email confirmation when your refund has been processed

6. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 48 hours of delivery at info@surefixltd.co.uk with photos of the damage. We will arrange a replacement or full refund including return postage costs.

7. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

8. Contact

For any returns queries, contact us at:

Email: info@surefixltd.co.uk
Phone: 01283 200 511

Last updated: June 2026